Refunds and Returns Policy

Effective Date: 9th December 2024

At Safalta Academy, we strive to provide a top-quality learning experience through our in-person classes and educational services. This Refunds and Returns Policy explains how customers can request a refund, the conditions for eligibility, and the process involved.

1. Scope of the Policy

This policy applies to all educational services, classes, and programs offered by Safalta Academy through our website, www.safaltaacademy.com, or at our physical location.

2. Refund Eligibility

a. In-Person Classes and Programs

  • A full refund may be requested if cancellation is made at least 7 days before the scheduled start date of the class or program.
  • A 50% refund may be issued if the request is made 2–6 days before the start date.
  • No refunds will be provided if the request is made less than 48 hours before the start date, or if the student has already attended one or more sessions.

b. Special Workshops or Events

  • Refunds for special events or workshops will only be issued if cancellation is requested at least 5 days before the event date.
  • No refunds will be issued for last-minute cancellations or no-shows.

c. Refunds Due to Cancellation by Us

  • If a class, workshop, or event is canceled by Safalta Academy due to unforeseen circumstances, a full refund will be issued to all registered participants.

3. Refund Conditions

To qualify for a refund, customers must provide:

  • A valid proof of purchase (e.g., registration receipt or email confirmation).
  • A valid reason for cancellation, within the timeframes specified above.

4. Process for Requesting a Refund

Step 1: Submit a Refund Request

  • Email us at info@safaltaacademy.com with the subject line: Refund Request – [Program Name].
  • Include the following details:
    • Full name.
    • Contact information.
    • Program name and start date.
    • Reason for the refund request.

Step 2: Review Process

  • Refund requests will be reviewed within 3 business days, and you will be notified of the outcome via email.

Step 3: Refund Approval

  • Approved refunds will be processed within 7-10 business days via the original payment method or other mutually agreed methods.

5. Administrative Fees

  • A 5% processing fee will be deducted from all refunds to cover administrative and transaction costs, unless the cancellation is due to Safalta Academy’s error.

6. Non-Refundable Situations

Refunds will not be issued under the following conditions:

  • Cancellations requested after the specified timeframes.
  • Failure to attend the class, workshop, or event (no-shows).
  • Dissatisfaction with the teaching style, personal preferences, or non-compliance with institute policies.

7. Transfers and Substitutions

  • If you are unable to attend, you may transfer your spot to another eligible person by notifying us at least 3 days before the program start date.
  • Transfers are subject to approval and availability.

8. Contact for Support

If you have questions or wish to initiate a refund or substitution, please contact us:

  • Email: info@safaltaacademy.com
  • Address: 858/2, Parvatiya Anchal, Block B, Sant Nagar, Burari, Delhi, 110084
  • Support Hours: Monday to Friday, 9:00 AM – 6:00 PM

9. Amendments to this Policy

Safalta Academy reserves the right to update or modify this policy. Any changes will be posted on our website with the updated effective date.